Refund and Returns Policy

Effective Date: July 25, 2026

Welcome to Cadets Guru. We value your trust and strive to provide high-quality educational books, study materials, and learning resources. Please read our Refund & Returns Policy carefully before placing an order.

1. Eligibility for Returns

You may request a return if:

  • You received the wrong item.
  • The product was damaged during shipping.
  • The product has missing or defective pages (for printed books).
  • The item delivered is significantly different from what was ordered.

To be eligible for a return:

  • The request must be made within 7 days of receiving your order.
  • The item must be unused and in its original condition.
  • Original packaging, invoice, and all accessories (if applicable) must be included.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Digital products, PDF files, eBooks, downloadable content, and online courses.
  • Books damaged due to misuse, improper handling, or normal wear and tear.
  • Products returned without prior approval.
  • Clearance, promotional, or discounted items (unless damaged or incorrect).

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed within 5–10 business days.
  • Refunds will be issued using the original payment method whenever possible.
  • Shipping charges are non-refundable unless the return is due to our error.

4. Exchange Policy

We are happy to replace products that are:

  • Damaged during delivery.
  • Incorrectly shipped.
  • Defective due to manufacturing issues.

Replacement requests should be submitted within 7 days of delivery.

5. Return Shipping

  • If the return is due to our mistake (wrong or damaged product), we will bear the return shipping cost.
  • If the return is requested for any other approved reason, the customer is responsible for return shipping charges.

6. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. You may request a return after receiving the product if it qualifies under this policy.

7. Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us immediately and include:

  • Your Order Number
  • Your Name
  • Photos of the product and packaging
  • A brief description of the issue

This helps us resolve your request as quickly as possible.

8. Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact us.

Cadets Guru

Email: support@cadetsguru.com (replace with your actual support email)

Website: https://cadetsguru.com (replace if different)

We are committed to providing prompt assistance and ensuring customer satisfaction.

Scroll to Top